VODACOM DELIVERY ABSOLUTELY DISGRUNTLING

I type this on behalf of my mother who is the main account holder. Myself along with my mom went ahead and completed an online upgrade application, hassle free process or so we thought. This was done on the 18th of July and a supposed sms and confirmation of the contract as well as through the delivery process by RAM couriers. It’s well over 2 weeks and we still await the delivery of the device. Absolutely pathetic service as I can’t understand now Vodacom cannot liaise with their chosen couriers. There has been consistent failure of the delivery despite the address being changed to a much closer place. As of today my mother and I have decided that we will cancel the contract and RAM couriers can go ahead and return the device to Vodacom as we are no longer interested in it. We will never deal with Vodacom and anything to do with online upgrades as there is constant disappointment. My question is how can we pay for a contract when we have not even received the device?. Vodacom will lose a valuable customer of over 20 years. Very disgruntling service.