Vodacom delivering No Fibre to the HOME!!!

We have had our Vodacom Fibre line down since the 26th of May, each time that they then claim to be resolving and escalating it they just transfer it to another agent.

Today, on the 1st of June, realising that the ticket SR*** has been open for too long. They closed it without resolving the issue still and reopened another ticket.

This is unacceptable given that we rely on this service to work. Since the 26th of May I have had 22,5% of down-time this does not include the down-time we have earlier in the month. We are unable to be productive due to this and stay connected with the rest of the world.

Asked about the downtime credit, I was told that I would have to request it. Why should we have to request a credit when a service has not been rendered. So Vodacom just bills at will.

We requested a manager to call back, this has not happened.

Vodacom!!