VODACOM DELIVERED HALF CONTRACT AND FIX IT OR RESPOND TO CALLS

l signed up a handset and airtime contract with Vodacom telephonically on the 11th of July. They delivered the handset on the 20th of July without sim card. I called numerous times the week of the 20th and every time l was told the urgent who signed the contract would call me and it never happened. On the 29th the urgent was the one who picked my call and 'he didn't know anything about my query because he had just to work on the day.' On the same day I sent an email with my query and it was not responded to. The week of the 28th l called again and he answered again and he had escalated the matter and he would check on me in an hour and half. Thats the last l heard from him. While with him on the phone they responded to my email giving me a number to call. I'm tired of calling. I have spent so much time on the phone and noone cares at Vidacom.