Vodacom delivered a damaged and broken 75 inch TV they refused to help me, no inspection no replacement of the tv!

I have previous left my complaint on hello Peter with Vodacom and the details show Vodacom has rep**** to me when I open it there is no reply this is an absolute joke! Vodacom is responsible for delivery a damaged TV to me! I have already paid the first installment , there has been no comment whatsoever about the replacement and inspection of the damaged product delivered. I have reached out to the complaints department for Vodacom they said a regional manager from the store will contact me after investigation as this matter has been escalated to the stores manager yet still no reply or communication and another week has gone by! This is absolutely ridiculous from hello Peter and from Vodacom. Is this how your consumers are treated?! Absolutely disgusting and disappointing! Just sweep everything under the carpet and don’t take accountability or action.