AS
Althea S

1 reviews | Active since Nov 2018

02 Oct 2019, 08:45

Vodacom deliberately *****ing my monet

I've been battling for 2 months to instruct an early termination to my handset device and to my surprise it appears that its still unresolved, even though I've paid the early settlement costs. I've spend an total of 6 hours of my life, being transferred from pillar to post and its still unresolved. Your consultant who initially sold me the revised contract package( in our to retain my loyal services for 15 years) is still promising to call me back. Please review my recorded calls thats been logged against my number.

Vodacom, your brands sucks and the imagine that you're proclaiming is atrocious. You've just ****** me and my kids from working towards a comfortable financial stress free situation.

I WANT MY ACCESS DEBIT ORDER FUNDS REVERSED AS ITS MY HARDSHIP AND ENTITLEMENT THAT YOU'RE *****ING FROM.

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2019, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply23 Oct 2019, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team