Vodacom deliberately delays contract cancellation

Despite 29 requests dating back to June 2014, Vodacom has still not cancelled my contract. They have openly acknowledged they are in breach but have failed to collect their devices, given conflicting cancellation terms, failed to refund me in accordance with the contract and generally displayed gross incompetence with regards to customer service.<br> From: [Email Removed] [Email Removed] <br> Sent: 27 January 2015 09:20 AM<br> To: accounts@green<br> Subject: S3-8U6DJ-J08S<br> <br> Dear Mr Bryan G<br> <br> Per our telephone conversation. Our field technician that attended to the incident logged with reference S3-8US2W-WMS7A advised that the only solution to improve coverage are 2 new sites planned for the area. Coverage is poor due to lack of sites and severe landscape. Planned sites ( Farmall Ext and Chartwell Seven Oaks) will improve coverage.<br> <br> The Vodacom Ref# is EC-0WXF-2WUIQ8 and the agent attending to the incident is Thabiso Moutloatsi