RH
Ray H

1 reviews | Active since Jul 2014

04 Jun 2025, 18:47

Vodacom deleting orders and then do nothing

I recently moved and was, at first, impressed at how quick Vodacom was to come up with moving my fibre.

It was apparently "activated" on Saturday, but I still have no fibre, and it's now a wednesday.

I called the *** line to find out that someone has cancelled my "relocation" and now I sit without internet... No one can tell me how they are going to fix this... But ai bet I will still get billed for it this month and a full month too.

Pathetic.

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2025, 08:16
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
 
RH
Ray H's update10 Jun 2025, 09:08
Reviewer Update
Restored due to no effort by yourself. Thanks to your customer for doing your job for you and it took 5 minutes to sort out.

Thanks for your lack of effort and poor customer service.