ME
Michelle E
1 reviews | Active since Aug 2016
29 May 2022, 18:16
Vodacom deleting customer lines!!!
Vodacom deleted both my lines after confirming my lines will be converted to prepaid. It is no a week since they have promised to fix their mistake and nothing has been done. I have phoned numerous times and each time they say they will sort it out and phone me right back. No suprise they never call back! I need my lines fixed Vodacom!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 May 2022, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Michelle E's updateReviewer Update
31 May 2022, 08:28This has not been adequately resolved. One line has been fixed while the other one (same contract) hasn't. Please can this be resolved urgently?!
ME
Michelle E's update31 May 2022, 08:28
Reviewer Update
This has not been adequately resolved. One line has been fixed while the other one (same contract) hasn't. Please can this be resolved urgently?!
ME
Michelle E's updateReviewer Update
04 Jun 2022, 12:00Hi I am I'm not sure which phone number you are trying to phone. The *** is still not reactivated. I am contactable on ***. Please can this be sorted out with extreme urgency!
ME
Michelle E's update04 Jun 2022, 12:00
Reviewer Update
Hi I am I'm not sure which phone number you are trying to phone. The *** is still not reactivated. I am contactable on ***. Please can this be sorted out with extreme urgency!