CC
Claude C
1 reviews | Active since Jan 2017
18 Sept 2024, 19:30
Vodacom deletes termination request without even reading it (!?)
I wrote to Vodacom's business recoveries to terminate a data line, following the protocol they indicated to me on a call with them. Here's the reply I received:
"Your message
To: Business Recoveries Subject: Termination of data line [redacted for HP] , effective 18 November 2024 Sent: 18 September 2024 18:57:53 (UTC+02:00) Harare, Pretoria
was deleted without being read on 18 September 2024 19:01:56 (UTC+02:00) Harare, Pretoria.
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Vodacom's replyOfficial
19 Sept 2024, 08:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2024, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team