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cS
clement S

1 reviews | Active since Nov 2013

26 Nov 2020, 09:36

Vodacom deletes debit information and send lawyers warnings

I've got a little time left on my data contract with Vodacom and technically it was my first Vodacom contract. As per usual with payments its done via debit order and that is how it been since day one. My contract was due for upgrade a while back so I decided I will go round to a Vodacom store yesterday but instead of going I got a lawyers letter warning me of a skipped payment. So I got the accounts department to enquire what happened as every month my payments goes off via debit order. I was told on the 16:10:2020 my banking details was so how removed and that's why the debit failed end of October. I wanted to know why it was done and the consultant didn't have an answer so I contacted the social team via Facebook and Twitter and clearly they didn't understand why and rather insisting I pay the amount. Now I will clearly be paying the amount asap but I want to know why my banking details were removed and why I got a lawyers letter. These things impacted on one's credit record and instead of wanting to upgrade I want to cancel now

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2020, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
cS
clement S's update01 Dec 2020, 08:23
Reviewer Update
No call as yet or feedback , I made payment on Friday of R278 as requested. I spoke to a consultant at the vodacom store whole told me they dont know whats happening i figured she didnt feel like helping due to the fact that she was laying back in her chair and didnt really want to answer my questions (So much for customer service) . Then on Sunday I spoke to a agent who advised me that my banking details are present on the system and he didnt know why Vodacom didnt debit. Also this morning I get another sms from attorneys for an amount that was paid . I'm so sick of vodacom and i wish to cancel my credit record gets a affected by a company who struggles to manage itself, I will be expecting a call.