Vodacom deletes contract numbers on current account

<p>After making full payment on our vodacom account and even phoning vodacom to inform them of the payment, after which we were asked to send the proof of payment, which we've done, they decided to delete our numbers. When we phoned them to ask what's going on with our account, they said the phone lines were deleted today, 26 May 2016. They now expect us to go and purchase 4 new sim cards and pay new connection fees. Then the exceptionally rude call centre agent puts the phone down, cutting the call.</p> <p>How do they expect us to pay for new sim cards, after they even told us that our account is current?</p> <p> </p> <p>They are looking for any reason to steel money from clients, forcing clients to spend more money than what is possible. This is the 3rd bad experience we had with vodacom within a year. Every single time they forced us to pay more money for something they did wrong.</p> <p> </p> <p>The call centre agent's attitude was "I will create an entry that you are stating that you refuse to purchase new sim cards for the reactivation." after I stated that vodacom deleted our numbers while our account was current, so why should we spend money to buy new sim cards. Then she put the phone down.</p>