Vodacom deleted number and not helping reinstate

Vodacom has deleted my number without notification.

I called the customer services and have been given the run around. The first lady has me go to store and attempt a SIM swap from a new number to old. When that did not work she told me she would attempt something on her side and call back but did not. The second lady told me she would reinstate my number and that I should call back within a day. A day later still no luck. The third time I was told if I gave the number on the back of the SIM they could reinstate my number. Unfortunately this didn't work. The fourth time the manager was outright rude and told me it was my fault the number was deleted because I didn't make outboud calls or SMSs but rather only received calls and SMSs.

I am really struggling here as I have used my number for over 20 years. Always with Vodacom as a loyal customer which now feels missplaced. All my family and friends know that number. And that number is linked to all my accounts.

I was RICAd against that number. It is now registered as non existant on the network. Is there anything anyone can help me please? All I'm asking for is for the number to be restored back to me. I am hoping and praying someone from customer services will actually look to resolve rather than ridicule.