Vodacom deleted number

For two years my partner had a contract with Vodacom, when the contract expired, she converted it to pre-paid and cancelled the contract. This was very late last year. However, last week she got an sms that she needs to go instore to RICA her number, and a day later, her number was no longer working. It was coming up as "not registered on network"

She waited 4 days and then went to the store in Alberton, when she got there, she was told that her number does not appear anywhere on the system, the lady went as far as confirming that her number looks to be deleted from the Vodacom Systems, from the Vodacom shop, we called customer care and they also could not find her number.

This has been an incredible inconvenience and she has not had a phone for 7 days now, the worrying this is that we were told that Vodacom would not be able to reinstate the number. The number needs to be reinstated because this is her primary number for everything she deals with.

This gets even better because during the course of not having a phone, she got into a car accident yesterday and she was not able to call anyone to assist because her number does not make calls. I hope you appreciate how dangerous this whole situation is.