Vodacom deleted my prepaid sim after 26 years without any comms

I had a prepaid Number for 26 years and it was deleted as i was out of the country without any notification. (i was on pilgrimage) When i got back i called Vodacom and asked them if i could recover my no as it was with me for 26 years and they said yes to move it to a contract. I then agreed to go ahead and move it into a contract. ( currently have 2 contract with VC) over 10 days later they don't call me an don't give me any updates and finally when i called them back they say it cannot be done after being shoved from various people who have no Clue as what to do. This is unacceptable with the Service and for me to loose my no after all these years and further no communication from VC. I was promised that my no can be retrieved only to be told later after numerous call it cannot. VC my no was with me for 26 years and i have had 2 other contract with your since VC's inception. Why must i struggle to be helped at Vodacom. Nobody can assist me. Unacceptable.