1 reviews | Active since Jul 2017

01 Nov 2022, 06:44

Vodacom deleted my number without my concent

I have had my cell number for more then 20 years , a loyal customer of vodacom and i went over seas on business and when i returned they have deleted my number . This number has been registered and reca as they always requested. I am losing a lot of business as this number has been mine for this many years . Now it would cost me lot of money to go and change my number on a lot of adverti*****t boards. Vodacom has not been helpful at all , i have been in branch and on call with call centre , every agent gives different wrong information and still i am without my number. This is the service u get for being a loyal customer more than 20 years . *** was my number Its a registered number . I did not give permission to delete my number. ***

0
Replies (3)
Vodacom
Vodacom's reply01 Nov 2022, 07:01
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
's update01 Nov 2022, 11:51
Reviewer Update
Call me on my MTN number ***
's update08 Nov 2022, 14:24
Reviewer Update
That is what the call centre told me on the Sunday and when i went to your outlet at Northmead square and lakeside mall you were unable to assist me and still today 8Nov Vodacom has still not solved my problem !!!!!!!!