Vodacom deleted my number without my concent
I have had my cell number for more then 20 years , a loyal customer of vodacom and i went over seas on business and when i returned they have deleted my number . This number has been registered and reca as they always requested. I am losing a lot of business as this number has been mine for this many years . Now it would cost me lot of money to go and change my number on a lot of adverti*****t boards. Vodacom has not been helpful at all , i have been in branch and on call with call centre , every agent gives different wrong information and still i am without my number. This is the service u get for being a loyal customer more than 20 years . *** was my number Its a registered number . I did not give permission to delete my number. ***
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 Nov 2022, 07:01 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 07:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
01 Nov 2022, 11:51Call me on my MTN number ***
's update01 Nov 2022, 11:51
Reviewer Update
Call me on my MTN number ***
's updateReviewer Update
08 Nov 2022, 14:24That is what the call centre told me on the Sunday and when i went to your outlet at Northmead square and lakeside mall you were unable to assist me and still today 8Nov Vodacom has still not solved my problem !!!!!!!!
's update08 Nov 2022, 14:24
Reviewer Update
That is what the call centre told me on the Sunday and when i went to your outlet at Northmead square and lakeside mall you were unable to assist me and still today 8Nov Vodacom has still not solved my problem !!!!!!!!
