mM
mongakekb M

1 reviews | Active since May 2016

26 Oct 2021, 21:17

Vodacom deleted my number

My phone was water damaged a few months ago and I tried to get it repaired but with no luck. I couldn’t get a replacement phone for financial reasons so I wasn’t able to use my SIM card as I didn’t have a phone. Now my number has been deleted conveniently on the day that I went to do a sim swap (sim got lost). I need that number as all my banking platforms and personal accounts are linked to it. When I try to call it it says the number does not exist.

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2021, 06:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team