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mongakekb M
1 reviews | Active since May 2016
26 Oct 2021, 21:17
Vodacom deleted my number
My phone was water damaged a few months ago and I tried to get it repaired but with no luck. I couldn’t get a replacement phone for financial reasons so I wasn’t able to use my SIM card as I didn’t have a phone. Now my number has been deleted conveniently on the day that I went to do a sim swap (sim got lost). I need that number as all my banking platforms and personal accounts are linked to it. When I try to call it it says the number does not exist.
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Replies (1)Vodacom's replyOfficial
27 Oct 2021, 06:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 06:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
