VODACOM DELETED MY NUMBER AND REFUSES TO RESTORE IT
Vodacom deleted my cell number. All my personal details are linked to that number which was suposed to be a number for life. If I cannot receive my number back then I strongly object against the re-issueing of my number to some random person who would have access to all my personal detail. I WILL GO TO COURT IF NEED BE. My information is mine and I demand that I have access to it. There was no turms and conditions of such nature when I bought my my SIM.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
16 Sept 2019, 15:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2019, 15:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
16 Sept 2019, 21:13Still no reply
's update16 Sept 2019, 21:13
Reviewer Update
Still no reply
's updateReviewer Update
18 Sept 2019, 06:09Still no reply
's update18 Sept 2019, 06:09
Reviewer Update
Still no reply
's updateReviewer Update
18 Sept 2019, 06:10Vodacom deleted my cell number. All my personal details are linked to that number which was suposed to be a number for life. If I cannot receive my number back then I strongly object against the re-issueing of my number to some random person who would have access to all my personal detail. I WILL GO TO COURT IF NEED BE. My information is mine and I demand that I have access to it. There was no turms and conditions of such nature when I bought my my SIM.
's update18 Sept 2019, 06:10
Reviewer Update
Vodacom deleted my cell number. All my personal details are linked to that number which was suposed to be a number for life. If I cannot receive my number back then I strongly object against the re-issueing of my number to some random person who would have access to all my personal detail. I WILL GO TO COURT IF NEED BE. My information is mine and I demand that I have access to it. There was no turms and conditions of such nature when I bought my my SIM.
Vodacom's replyOfficial
24 Sept 2019, 08:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Sept 2019, 08:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
's updateReviewer Update
25 Sept 2019, 09:43Not happy, not resolved. Moving to other service provider and not renewing contracts with Vodacom. Bad service, bad attitude and accepts no responsibility.
's update25 Sept 2019, 09:43
Reviewer Update
Not happy, not resolved. Moving to other service provider and not renewing contracts with Vodacom. Bad service, bad attitude and accepts no responsibility.