MN
Mpho N

1 reviews | Active since Dec 2017

13 Sept 2024, 21:09

Vodacom deleted my number and no one seems to want to help

I am beyond disappointed with Vodacom since the 20th of June my number was deleted from the system and no one seems to want to help me.i wrote a review on hello Peter and it was marked as resolved without proper help this is After I received an email requesting for my SIM card number which I provided but after that I was ignored, I have stressed enough that this is my business line and it’s so careless that the number can just be deleted while active without even a warning what bother me is that the consultant don’t understand the damage this may cause.

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2024, 11:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team