Vodacom deleted my number

My account was handed over to a debt collection agency (MBD Attorneys) by Vodacom. MBD contact me for a payment arrangement which I honored. My account was however subsequently suspended and deleted off the Vodacom network on the 4th June 2024 citing "non-payment". I called the debt collection company and they informed me that the funds were received from my account on the 28th May 2024 but there was a delay in paying over to Vodacom. Vodacom will not entertain any of my calls due to "funds not reflecting on Vodacom's side" even though I have settled the account in full. I cannot even contact Vodacom because Vodacom does not recognize my number. The debt collection agency has informed that the file is closed on their side and they cannot assist me because the account is paid up while Vodacom is telling me that they have not received the funds!