LK
LEBOGANG K

1 reviews | Active since Oct 2019

21 Oct 2019, 17:40

VODACOM DELETED MY NUMBER

I have been using my Vodacom number for the past 15 years. Two weeks back my number has been saying emergency calls only. Went to Vodacom store , they told me to buy another sim card and do a sim swap but still my phone was saying emergency calls only. I phone Vodacom customer care, then they told me my number has been deleted. Vodacom please assist I want to keep my number, please reactivated my number to prepaid from contract. i have been sent from pillar to post no one wants to assist me

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2019, 08:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team