1 reviews | Active since Mar 2016
Vodacom deleted my number
Formal Complaint and plea for resolution:<br> <br> Vodacom deleted my number as a result of a lack of competence.<br> <br> I have been a paying Vodacom customer for about 15 years and am now DISGUSTED at how I have been treated and the lack of care,know how, knowledge and communication within Vodacom.<br> <br> On 29 February 2016 I called the Vodacom help line to enquire how to port my number to a different network, after about 30 minutes of holding I finally got to speak to somebody. I explained that I wanted to port my number to a different network and was not sure how to do it. <br> <br> Long story made short, Vodacom have deleted my phone number and I am still waiting to get it back.<br> <br> I have had no number for exactly 2 weeks today.<br> I use this number for work and personal.<br> I do not know how many clients I have lost, how much work i have lost or how many thousands of Rands i have lost as a result of Vodacoms mistake.<br> <br> I invite you to access the recorded conversations from every time I spoke to Vodacom on the phone and view the emails.<br> <br> I would like you to explain how you are going to fix the problem and why it happened.<br> <br> I would like my number to be working again immediately.
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
