DW
Dayn W

1 reviews | Active since Mar 2016

14 Mar 2016, 11:50

Vodacom deleted my number

Formal Complaint and plea for resolution:<br> <br> Vodacom deleted my number as a result of a lack of competence.<br> <br> I have been a paying Vodacom customer for about 15 years and am now DISGUSTED at how I have been treated and the lack of care,know how, knowledge and communication within Vodacom.<br> <br> On 29 February 2016 I called the Vodacom help line to enquire how to port my number to a different network, after about 30 minutes of holding I finally got to speak to somebody. I explained that I wanted to port my number to a different network and was not sure how to do it. <br> <br> Long story made short, Vodacom have deleted my phone number and I am still waiting to get it back.<br> <br> I have had no number for exactly 2 weeks today.<br> I use this number for work and personal.<br> I do not know how many clients I have lost, how much work i have lost or how many thousands of Rands i have lost as a result of Vodacoms mistake.<br> <br> I invite you to access the recorded conversations from every time I spoke to Vodacom on the phone and view the emails.<br> <br> I would like you to explain how you are going to fix the problem and why it happened.<br> <br> I would like my number to be working again immediately.

0
Replies (1)
Vodacom
Vodacom's reply14 Mar 2016, 15:01
Official
Hello Dayn,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team