MK
Mohau K
1 reviews | Active since Mar 2016
01 Mar 2016, 16:14
Vodacom Deleted my mobile number
My contract expired yesterday and was informed by one of Vodacom's agents that my number will be migrated to prepaid. Today my numbers stopped working and asked Vodacom what had happened and they told me my number has been deleted. This is a huge inconvenience as I am away from home and have only used one mobile number and I am getting the impression that once you move from contract to prepaid Vodacom will cut you <br> Now I have no way of communicating as I trusted they service and only kept this mobile number <br> <br>
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Replies (1)Vodacom's replyOfficial
02 Mar 2016, 07:46Hello Mohau87,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2016, 07:46
Official
Hello Mohau87,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
