ME
Michelle E

1 reviews | Active since Aug 2016

04 Jun 2022, 12:12

Vodacom deleted my lines!!!

It has now been almost three weeks since Vodacom deleted both my lines IN ERROR. I have phoned more than 15 times to get this resolved!!! After about 2 weeks my one line has been reactivated (the one starting zero seven six) but the other one (starting zero eight two) is still not reactivated! I am at a total loss as you get transfered from one department to another with a different story each time (billing, customer services, pre legal) and no one is able to resolve this issue. After a report on Hello Peter a response was received that both lines have been activated, this was on 31 May, yet as of today only one has been resolved! What must I do to get this simple task successfully performed by Vodacom. The inability of Vodacom to resolve this issue, caused by their error, is absolutely astounding!!!

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2022, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team