Vodacom deleted my active business number

I have had my Vodacom business number for more than 10 years everything is linked to this number, but in March 2023 I received a notification that my details were updated to contract. Only to find out that an instore consultant made a mistake and gave my number to a new client. Instead of 072 ...... they put in 082 ...... and my number was overwritten.

Vodacom support told me to go to the nearest branch and sort it out. The contract was stopped but my number was put in admin lock, and I had to wait a month before anything could be done. I went back to the branch a few times and contacted support just to be told I needed to wait. After about two months, I went back to the branch, and they told me that my number was deleted because of inactivity and that they could not do anything for me and that I should contact support for help. I contacted support only to be told that I should get the information of the branch where the mistake was made to see if they can’t rectify it or just get a new number. Support can’t help me with the branch details that made the mistake, because of the popi act. So how must I get that information when they can’t even fix their mistake?

My number is linked to all my business, bank emails etc... I lost a lot of business due to clients that cannot contact me. Is there anything I can do to take this further?

I have also contacted a Vodacom branch manager directly, and nothing has come of it. I have also contacted The National Consumer Commission and have not received any help.

This was a Vodacom mistake not mine.