WF
Willem F

1 reviews | Active since Nov 2016

23 Nov 2016, 08:33

Vodacom Deleted Cell phone number - ***

<p>I urgently need asssitance with regards to my cell phone number that was deleted by Vodacom - number does not exist. I've been a customer for 16 years and the contract will expire at the end of November 2016. I've requested the Flamwood Walk branch to change the contract to pre-paid after expiry instead the number was deleted from the system dated 2016/11/18. The Flamwood Walk Branch in Klerksdorp have been visited 4 times and then, their system is either offline or they will contact me on an alternative number. Still no feedback was received. I'm running my business on my phone and urgently need my number activated. Please contact me as a matter of urgency ********** 320 Willem Fouchè</p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 11:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team