HL
Henry L
1 reviews | Active since Mar 2018
18 Nov 2022, 14:29
Vodacom deleted active prepaid number
Vodacom deleted my prepaid number while I was still using it and now they refuse to give it back to me. I was a customer for over 16 years and last week suddenly my sim no longer works. I have logged three calls with them nobody ever gets back to me. It has been a major inconvenience to my life and business be careful with vodacom guys
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Nov 2022, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HL
Henry L's updateReviewer Update
19 Nov 2022, 16:01Hi vodacom this generic response has been of no help. Do you not realize the exact complaint you responding to is about how I waited for contact to be made with me in due course and it was never made. Come on guys rather don't respond if you are going to insult your clients
HL
Henry L's update19 Nov 2022, 16:01
Reviewer Update
Hi vodacom this generic response has been of no help. Do you not realize the exact complaint you responding to is about how I waited for contact to be made with me in due course and it was never made. Come on guys rather don't respond if you are going to insult your clients
HL
Henry L's updateReviewer Update
21 Nov 2022, 13:54I was not advised nothing ,they told me someone would contact me within 48 hours and that a call had been opened. This number was not a contract number it was my own prepaid number that you guys deleted why could you not just add it back ?
HL
Henry L's update21 Nov 2022, 13:54
Reviewer Update
I was not advised nothing ,they told me someone would contact me within 48 hours and that a call had been opened. This number was not a contract number it was my own prepaid number that you guys deleted why could you not just add it back ?
HL
Henry L's updateReviewer Update
23 Nov 2022, 13:30Does this mean you are done trying to fix the issue?
HL
Henry L's update23 Nov 2022, 13:30
Reviewer Update
Does this mean you are done trying to fix the issue?