GN
Grieta N

1 reviews | Active since May 2016

16 Nov 2021, 13:06

Vodacom delete e-mail accounts that's in use everyday. Vodacom cost me to loose work oppurtunities.

Since October I can't send or receive e-mails. When I contacted Customer care they said the e-mail address was delete because it was not in use, but the e-mail account was used each and everyday. Vodacom consultant said that the e-mail address will be restored with in 2 to 7 workings day. I received a sms with new logging details to the e-mail account *********, Monday 15 November 2021 @ 8:15 and I followed all the details, but needles to say still no e-mails. Server problem!!!!!!!!!!!!! I'm paying for a service I don't receive and Vodacom cut of some of my income I generate out of sending and receiving e-mails. I'm now sick and tired of this and want Vodacom to restore this e-mail immediately. I wrongly thought that Vodacom gave excellent services so my reply on the sms that they send to rate service was very wrong and before I knew that the e-mail was NOT restored. Suddenly my other e-mail also have the same problem.

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2021, 14:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team