CT
Cancel T

1 reviews | Active since Sept 2019

22 May 2022, 21:40

VODACOM DELAYS CONTRACT CANCELLATION DELIBERATELY TO CONTINUE MAKING MONEY FROM MILLIONS OF PEOPLE! UNACCEPTABLE!!!!

I cancelled a contract in January with no success. 3 weeks back I phoned to find out why they have been deducting from my account while I cancelled the contract. Their response was that the cancellation was not successful and I have been receiving airtime monthly. I explained that my monthly statement can prove that I have not been receiving anything from them but deductions from my bank and they argued their statement shows something different. I asked for a copy of their statement and they denied, apparently they are not allowed to share my statement to me. WHY????????????????????? I asked them to cancel everything immediately and they did that. I waited for confirmation for the cancelation for 3 weeks and today I still do not have it. 5 days ago a sales person from Vodacom tried to sell me something into an existing contract I have with them and I explained that I DO NOT WANT ANYTHING FROM VODACOM, ANY CONTRACT I HAD WITH THEM MUST BE CANCELLED IMMEDIATELY. I have to call them again with R100 airtime to get them to cancel for the 3rd time. WHY ??????????????????????????????????

0
Replies (3)
Vodacom
Vodacom's reply23 May 2022, 07:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CT
Cancel T's update25 Jun 2022, 07:09
Reviewer Update
A consultant did call after I phoned because my calls were blocked.

The first person confirmed that I logged a cancelation in January. The "consultant" said they can't see the January cancelation so I should pay a balance before cancelation is done for the month of June.

My calls are still blocked and I don't understand how you ******** operate. I will be changing my network to a better one.
CT
Cancel T's update30 Sept 2022, 08:37
Reviewer Update
Vodacom still ignored my cancellation until now.I shared a screenshot of an sms I received after cancellation and they still lie that they don’t see records. How can one consultant say they saw the record of cancellation and another say they don’t.

Vodacom is a ****.