SS
Sammyfish S

1 reviews | Active since Nov 2013

12 Oct 2017, 12:19

Vodacom delaying my upgrade

I upgraded my contract online before the 5th Oct 17. I was got an email from Vodacom on the 5th Oct 17 that I`ll get my contract deal the next day or so. I have tried to call Vodacom with no luck. I even sent an email on the 11th Oct 17 but no one from Vodacom has contacted me & I still haven't received my contract deal. Please assists urgently.

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Replies (2)
Vodacom
Vodacom's reply12 Oct 2017, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 13:33
Official

Good Day Sammyfish Sikhonde

Thank you for taking the time to voice your enquiry.

Kindly note that this matter was addressed as per our telephonic conversation.

Regards

RO