Vodacom delaying installation of Fibre to keep us buying bundles

I did an application for Fibre last year on my Vodacom App, on the 17/12/2020 the router was delivered. I called to book installation “SR ***” and was told Open Serve will contact me to book the installation, I’ve done numerous follow ups with the Fibre Help Desk and they keep on telling me I must just wait, it’s a month and a half later and still no contact with Open Serve, the Vodashop in my area says I must cancel the line and take it out with them because they have a contact at Open Serve and will get installation done immediately. ***??? Or is this just a ploy from Vodacom to keep me buying bundles...... After 20 years of using my same Vodacom number I really did not expect such **** service!!!

Now what? Do I cancel and re-do the whole process through a Vodacom store or do I choose another service provider, maybe Telekom, because from what I hear they get priority from Open Serve in our area!!