Vodacom delayed in responding to upgrade request since November 2018

Since November 2018 I have been trying to action an upgrade for both lines that I have with Vodacom, to date, no one has assisted me.

I have contacted the Vodacom customer care number for upgrades on numerous occasions, and I still have not been helped.

First I was told that I needed to go into a store so that they could call the acquisitions department as my profile needed to be updated, I did this, twice already, that was of no help, they told me to contact the customer care department, which ive doen more than ten times already and still no help from Vodacom.

I've been on hold for almost 10 minutes, trying to get through to the customer care upgrades department, I called on the ********** 4 number and keep on listening to the automated voice prompt that my call is being transferred to the next available consultant, yet Im still on hold for over 10 minutes now.

Can someone please assist me with the upgrades for ********** 128 and ********** 757.

Please contact me on ********** 535.

thanks