Vodacom delay costing me money

Item: Vodacom
Rating: 1
Author: chene van der schyff

I am lodging a formal complaint regarding a Vodacom contract that I cancelled within the CPA-mandated 14-day cooling-off period. The contract was signed on 11 August 2025, and I submitted my cancellation request on 20 August 2025. Despite being well within the allowed timeframe, Vodacom has failed to acknowledge or process my cancellation.

I have also sent a follow-up email to Vodacom’s customer service department with no response or confirmation received to date. I am still being billed for a contract that should have been cancelled in accordance with the Consumer Protection Act.

I request urgent attention to this matter and written confirmation that my cancellation has been processed as per CPA regulations.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Oct 2025, 13:37

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Oct 2025, 13:37

Official

cvds

chene van der schyff's updateReviewer Update

21 Oct 2025, 21:40

Vodacom has contacted me and said they will do a credit and it will show in 2 days, and the consultant said last invoice would be covered by that credit, yet the debt order was deducted today, and if I reverse it my serves gets cut off, Vodacom is absolutely useless, I still haven't received any feedback regarding my cancellation. I WANT ANSWERS

cvds

chene van der schyff's update21 Oct 2025, 21:40

Reviewer Update