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freddie M

1 reviews | Active since Nov 2020

27 Jan 2025, 08:33

Vodacom de*****ing their customers.

On 9 January 2025 I wrote a review on HelloPeter about my payment not reflecting on my statement after numerous times to get Vodacom to correct this.

I reply from Vodacom ensured me that their team will contact me, and guess what, they never contacted me.

When this was finally fixed on 20 January 2025, I realized that they over billed me on my account with R362.55 and of that I was only refundedR241,17.

Today when I called them they had a sad story of why did not refund me the full amount and I then decided to =refer this matter to ICASA as I seem this as a way to de***** South Africans of their hard earned money.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2025, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team