Vodacom De*****s my ACCOUNT
Vodacom is acting ********** by changing my contract without my consent. I was told by Dimakatso from the customer care now that I changed my contract. When I ask for him to please send me proof of this I am told he cannot and that must get an affidavit done at SAPS and email to them. This is *****. Why must I inconvenience myself when I ask for Proof? When I asked to speak to a manager I am told there are no Managers available and that a team leader will call me back. This is the last time i will ever be with VODACOM *****. He did not provide me with a reference number and no sms was received.
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Vodacom's replyOfficial
01 Mar 2021, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Mar 2021, 11:59Please note that i am unable to make any calls as you have *******ly changed my contract and have termed this as an upgrade ... which person in their right senses would do this ... and you have no proof to show me that this is the case. Vodacom your service is deplorable and I'm shocked that Dimakatso from the call centre still hasn’t sent me a reference number nor has the team leader or manager called me yet.
's update01 Mar 2021, 11:59
Reviewer Update
Please note that i am unable to make any calls as you have *******ly changed my contract and have termed this as an upgrade ... which person in their right senses would do this ... and you have no proof to show me that this is the case. Vodacom your service is deplorable and I'm shocked that Dimakatso from the call centre still hasn’t sent me a reference number nor has the team leader or manager called me yet.
's updateReviewer Update
01 Mar 2021, 16:26Team Leader vikosi mabasa has failed to call me back. The whole day has lapsed. Dimakatso has failed to send me a reference number so basically they have **** to me and are not serious about customer care. To make matters even more ridiculous they have sent me a blank unsigned contract. I feel embarrassed as to how to comment on this. Is Vodacom serious about what they are doing currently. I could not do any business calls today cos somebody ******** within Vodacom has altered my contract ... well allegedly ... I am still awaiting to speak with someone that has the decency to send me proof of this contract that has ****** me of my minutes.
's update01 Mar 2021, 16:26
Reviewer Update
Team Leader vikosi mabasa has failed to call me back. The whole day has lapsed. Dimakatso has failed to send me a reference number so basically they have **** to me and are not serious about customer care. To make matters even more ridiculous they have sent me a blank unsigned contract. I feel embarrassed as to how to comment on this. Is Vodacom serious about what they are doing currently. I could not do any business calls today cos somebody ******** within Vodacom has altered my contract ... well allegedly ... I am still awaiting to speak with someone that has the decency to send me proof of this contract that has ****** me of my minutes.