Vodacom de*****s me again!

I got a J1 on contract from vodacom, within the same week i cancelled the contract and reapp**** for huawei, i was told that the contract is cancelled and they will collect the phone.

they then delivered the Huawei, but did not take the J1, when i asked, the courier guy said that they could not take it as they did not have paperwork for that phone. two weeks later and the phone was still not collected. i then called vodacom to check why the phone has still not been collected. during this conversation the lady confirmed that the J1 contract was cancelled.

they then sent out a courier guy to collect the phone, which was still in the original package sealed. i was then still being charged for the J1, so obviously the contract was never cancelled. i then called the ***** department and was requested to send an email, i sent through the proof of return, yet no one has come back to me, they are still deducting from my account for a phone that i do not have. this is the second time that Vodacom is de*****ing me, and they cannot even get in contact with me. i'm beyond frustrated now!