BJ
Bev J
1 reviews | Active since Sept 2019
31 Mar 2022, 07:57
Vodacom de*****s former customer
Despite terminating my mobile contract, Vodacom has continued to access my bank account and ******* take payment for discontinued services. Lengthy interactions have resulted in being given a reference number - pointless as the Billing system department was off line all day yesterday to try to recover my monies . This act of ***** appears to be of no importance as neither customer service nor Head Office respond. After the experience of trying to leave Vodacom and total lack of customer service, my recommendation to any future party considering Vodacom as a service provider is don’t - a company you never want to deal with
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Replies (2)BJ
Bev J's updateReviewer Update
31 Mar 2022, 07:59This was an error as sought to give them No stars
BJ
Bev J's update31 Mar 2022, 07:59
Reviewer Update
This was an error as sought to give them No stars
Vodacom's replyOfficial
31 Mar 2022, 09:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
