LM
Lana M
1 reviews | Active since Jun 2019
02 Feb 2021, 06:42
Vodacom de*****ing loyal clients
I have a problem with Vodacom who has been billing me with over 200.00 more than usual since November last year.. This month the bill was over 300.00 more than usual.. When I phoned to enquire about it.. They advised me that I upgraded on my data package via ussd in January 2020...now this is where I get mad.. They claim I upgraded in Jan 2020..but only started billing me in November for the upgrade and now in January 2021 its even higher.. This is **************** and totally unacceptable...January bill 780.00.. How do my contract payment go from 480,to 680 thank 780...i need urgent refunds on this ***** from Vodacom.
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Vodacom's replyOfficial
02 Feb 2021, 06:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 06:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lana M's updateReviewer Update
17 Feb 2021, 11:57Vodacom... Thank you for your response, so you are seriously trying to tell me, that if someone do an upgrade in January (aware or unaware) that it's OK for you guys to only bill them 10 months later and expect me to accept it just like that?? How do you justify that.... How do you just expect people to pay for something they dispute..
LM
Lana M's update17 Feb 2021, 11:57
Reviewer Update
Vodacom... Thank you for your response, so you are seriously trying to tell me, that if someone do an upgrade in January (aware or unaware) that it's OK for you guys to only bill them 10 months later and expect me to accept it just like that?? How do you justify that.... How do you just expect people to pay for something they dispute..