DB
Daniel B

1 reviews | Active since Jun 2018

17 Jun 2018, 17:39

Vodacom de*****ing it's clients

Vodacom is absolutely useless and real **********. In September last year Vodacom went and opened on my name a open-line number for a company on my data router account. I immediately went to Vodaworld regarding this to report it, Vodacom told me that this is ***** and I need to open a case at SAPS and get a affidavit. I gave all the document to the service agent at Vodaworld. The agent then told me that he will have to stop my modem to protect me which they did. Now all of this happened in September and up until now Vodacom has still not resolved this issue. The Sargent from SAPS phoned Vodacom and was told that the matter was resolved, but up until now Vodacom has not resolved this issue and is now threatening to black list me over the ********** monies owed to them.

I have asked Vodacom several times for the contract that was singed for this ********** line or the recording of this with no avail.

I am now absolutely sick and tired to deal with this inconsiderate and *********** company, I'm a pensioner and now have to sit and deal with this.

The one day Vodacom tell you this and the next day they tell you something completely diffrent. The amounts owed to them for this ********** line s also everyday something different.

I have no choice but to go to the ombudsman and the news papers regarding this and will be moving to another cellular company.

0
Replies (3)
Vodacom
Vodacom's reply17 Jun 2018, 19:23
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.


***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

DB
Daniel B's update27 Jun 2018, 14:00
Reviewer Update
Please be informed, that this morning 27 June 2018, I received a SMS from VVM Dept collectors that I must pay an amount of R3411.55 . I was under the impression that this was resolved by hellopeter Vodacom. ********** needs a letter from Vodacom stating that this ***** on line by Vodacom has been resolved. Please contact me.
DB
Daniel B's update28 Jun 2018, 11:14
Reviewer Update
hellopeter, Vodacom are refusing to give me a letter regarding the *****. They say I must get the letter from hellopeter Vodacom.