SH
Sean H
1 reviews | Active since May 2015
01 Aug 2022, 15:09
VODACOM de*****ing customers on data rol*****s
Vodacom keep changing their data bundle offerings so that they can bypass the ICASA rules on rolling over unused data. My wife has been buying a 200MB bundle every month, and so has nearly 600MB that should roll over; however the only 200MB bundle offered now has a free 1 day U-tube add on. This means that she has lost the existing 600MB (as this bundle is NOT IDENTICAL to the previous bundles, so NO rol*****). This is equivalent to *****/******* ACTION
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Vodacom's replyOfficial
01 Aug 2022, 16:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2022, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SH
Sean H's updateReviewer Update
03 Aug 2022, 16:44That conveniently enables you to bypass the ICASA rules on data rolling over!! This is purely a workaround. To comply with the legal requirements you should continue to offer base bundles all of the time, in addition to any special offers
SH
Sean H's update03 Aug 2022, 16:44
Reviewer Update
That conveniently enables you to bypass the ICASA rules on data rolling over!! This is purely a workaround. To comply with the legal requirements you should continue to offer base bundles all of the time, in addition to any special offers