Vodacom de*****ing customers in the form of iBot

Vodacom is hiding themselves behind this iBot ( Tobi) ,Vodacom has now become the most useless and serviceless provider in the past months .We have been de*****ed of our airtime ,no services are properly served .You speak to Vodacom on Facebook you are asked questions that will take the whole day which were supposed to take 20second in the past . I have recently used promotions like Summer Shake ,and got a 5 Gig Data for DSTVNow .I tried to use it but only my personal data was depleted not that Vodacom Gift ,so I went to Tobi ,the guy had nothing to do with my problem with his menu options .I called the useless Call Center to try all options maybe I will get thru to a human being ,nothing.I have been trying to claim my airtime which was transferred last week,I am now having an issue at hand with my data depleted .Are we supposed to just let Vodacom go for de*****ing us because we can't get thru them .Facebook useless ,Twitter useless ,Tobi useless ,Instagram Useless ,Vodacom Useless.