vodacom de*****ing customers

I had a complaint last year when Vodacom de*****ed me of 180meg of data. I had concurrent data bundles but Vodacom takes data from the last purchased bundleinstead of taking from the one that is to expire first (illogical). When I complained I was somehow blocked from going through to their call centre. When I call from my number I go into a loop and when I call from another number I go through immediately. I now buy power internet bundles with data that expires at midnight. However, when I try check my balance after 11pm - the shortcodes either conveniently don't work or the data balance is purposefully withheld by Vodacom. I can only assume Vodacom is trying to pull a fast one by hoping customers will deplete their data bundle thereby dipping into their airtime balance (at an exorbitant rate). I believe this to be in contravention of the electronic and telecommunications act, and failing an adequate response from Vodacom, this will be escalated to the relevant body. I also have screenshots indicating missing balances to prove my allegation. The clock is ticking Vodacom. I am sure you are aware of the penalties that will imposed upon ypu by the relevant authorit