KP
Kenny P

1 reviews | Active since Feb 2018

19 Feb 2018, 18:43

Vodacom de*****ed me of my airtime while using MyBuy5 bundle

So Vodacom, you have this bundle you buy called MyBuy5 which gives me 60 minutes to call people that I've added to my friends list on the menu, for only R6 instead of using airtime. Only this time my call ate through all my airtime, but get this... my call also used the minutes from the MyBuy5 bundle AS WELL. I'm very angry because I had over R100 of airtime left and nothing now, even though I bought the MyBuy5 bundle and spoke for just short of an hour. Am I just purchasing your bundle for nothing then so you can de***** me of my airtime then? It has worked fine in the past, but now your service is broken

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2018, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2018, 15:12
Official

Good day

Thank you for taking my call. We have resolved this query.

Please check that the amount for the service has been deducted and the SMS notification before using the service as confirmation that the service is active.

Kind regards

Moddy