1 reviews | Active since Feb 2018
Vodacom de*****ed me of my airtime while using MyBuy5 bundle
So Vodacom, you have this bundle you buy called MyBuy5 which gives me 60 minutes to call people that I've added to my friends list on the menu, for only R6 instead of using airtime. Only this time my call ate through all my airtime, but get this... my call also used the minutes from the MyBuy5 bundle AS WELL. I'm very angry because I had over R100 of airtime left and nothing now, even though I bought the MyBuy5 bundle and spoke for just short of an hour. Am I just purchasing your bundle for nothing then so you can de***** me of my airtime then? It has worked fine in the past, but now your service is broken
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Thank you for taking my call. We have resolved this query.
Please check that the amount for the service has been deducted and the SMS notification before using the service as confirmation that the service is active.
Kind regards
Moddy
Good day
Thank you for taking my call. We have resolved this query.
Please check that the amount for the service has been deducted and the SMS notification before using the service as confirmation that the service is active.
Kind regards
Moddy
