Vodacom de***** customers

am very frustrated with the way things are done by Vodacom as a whole and they policy on customer rights i feel like i have been violated on the 16/10/2021 my mother in law who visited me from Limpopo asked i buy her a phone and we went to south gate Vodacom shop early in the morning asked the sales person for phones under R1000 so he suggested tecno pop 2x aurora which was like R899 we checked it everything was normal so we took it paid and did all paper work and then she went back to Venda with it 1 week down the line she says she can hear people she is calling it requires her to do loudspeaker but i thought it was temporary thing the next time she called me she advised that she is trying to take it to Vodacom shop in the mall in Limpopo but they advised her she will pay for repairs so i told her it better she sends it to jhb i will return it to Southgate fast forward on the 16/11/21 phone arrived on the 17/11/2021 i took it back to the shop and they advised they don't do repairs but will take it to east gate repairs centre and if they find that there is water damage or signs of fallen i will be liable to pay after that i received SMS that it was under assessment after it was another SMS that my phone has been sent to Vodacom advanced repair centre for higher level repairs for what i don't know what is wrong with the phone i just bought when it being repaired for then on the 29/11/2021 i received a call from someone at Southgate mall Vodacom shop saying my phone is back from repairs i was like really what was wrong with it he says no they giving you new one same phone unfortunately i cant take the phone that has problems am unaware of it a risk for me and my earned hard money i cant settle for that my rights as a consumer have been violated that is a **** you sell us faulty things like that knowing very well we wont get refunded please refund my funds or give me another phone i cant take phone that has factory faulty job number ***4 reported by Marvin Manyana

lerato mikosi *** ***