Vodacom =Definition of non service

<p>In Aug 2016 I upgraded to a smart L package. Included was a promotional 1GB data. Since then I've received the promotional data once. There must be numerous service requests against my cellphone number. Twice the service requests were closed without it being resolved, because the person did not or could not read the upgrade contract agreement properly. I was promised that a refund for the other months would be credited against my account - needless to say - nothing happened. Everytime I'm told that the query is being "escalated to the manager" or it is the 'back office' or it is the "IT department" that needs to correct the problem. The contract is running for the customary 24 months. I am at my wits end as to what to do to get Vodacom to just implement the contract that I signed up for. Countless emails, phone calls and absolutely NO progress.</p>