Vodacom deems impossible to cancel an EXPIRED contract

I am writing this review as a last resort.

I had a mobile wifi contract with vodacom from Mar 2019. This was signed as a 24 month deal meant to expire in April 2021.

Admittedly, I used the loaded data in May and Jun 2021.

I then tried ALL channels that I knew of to get this contract stopped from Jul 2021 up until Dec 21.

I called the cancellation lines several times - never an answer - it rings and it rings and there is NEVER an answer - completely uncontactable every time i have tried to call in.

Since September, I have sent several mails to customer care, to *** and still cannot get a response.

I did however receive a call from an agent about 2 months back, where he stated that I needed to call an agent and physically speak to them to cancel my contract, at this point I had given up on the fight due to the continuous tries with calling in.

I failed to mention that I even tried to cancel on the app too.

The contract should have ended in Apr 21, I have not touched or used the data since Jun 21 ( as mentioned I am happy to pay these 2or 3 months), but now I have a bill sitting at 5500. There is no ways I can afford to pay 5500 for a contract that I have been trying to cancel for 8 months now.

I am at a loss and I dont know what to do. Surely with it having ended, Vodacom should be contacting me to see why I am not paying the bill?, let alone me not being able to contact them for these cancellation requests?

Why is it so difficult to get through to a cancellation agent?

SOMEONE needs to contact me so that some sort of resolution is met and both parties can come to an agreement