ME
Marelize E
1 reviews | Active since Jun 2021
19 Jun 2021, 07:46
Vodacom deducts money from bank account and never allocates the purchased bundles
I have bought data from the Vodacom app multiple times and this was the 3rd time that the money for the bundle has been deducted from my bank account but the data bundle has not been allocated to my phone number.
When I go in store to ask for help they say I must provide proof via bank statements that I bought a bundle, then I do this only for them to say that I should contact customer service via email or phone - what is the purpose of the store employees then??
I sent an email to their customer care a few times and they say they can’t help me. So how must I sort out this problem then???
It is unacceptable that you deduct the money from my bank account, do not allocate the data bundle and then refuse to help me?
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Replies (2)
Vodacom's replyOfficial
19 Jun 2021, 10:44 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jun 2021, 10:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ME
Marelize E's updateReviewer Update
19 Jun 2021, 16:56Dear Vodacom team
You have contacted me regarding the issue, then contacted my father (for some unknown reason that the customer care person was for some reason not allowed to tell me why). The call was at approximately 09:00, my father stated all the necessary information asked by the customer care person and stated clearly that he is aware of the issue and that you must please assist me. Whereafter you wanted more details and my father requested to be called back in 5min. You called back at about 15:00 in the afternoon and he did not accept the call due to them having guests.
I then received an email from customer care wherein they stated that my father should call them back or I should visit the self help channels. How can you expect of my father to call you as you still do not want to inform him why you need all of this information from him??
Vodacom is at fault hete but you are unwilling to assist in the matter?
Bottomline is you have taken money from my bank account and have not given me what I payed for. Are you then not *****ing from me? This is the 3rd time that this has happened and every time there is another reason why you “can’t help”.
This is unacceptable Vodacom!! Just give me back my money or allocate my purchase?
You have contacted me regarding the issue, then contacted my father (for some unknown reason that the customer care person was for some reason not allowed to tell me why). The call was at approximately 09:00, my father stated all the necessary information asked by the customer care person and stated clearly that he is aware of the issue and that you must please assist me. Whereafter you wanted more details and my father requested to be called back in 5min. You called back at about 15:00 in the afternoon and he did not accept the call due to them having guests.
I then received an email from customer care wherein they stated that my father should call them back or I should visit the self help channels. How can you expect of my father to call you as you still do not want to inform him why you need all of this information from him??
Vodacom is at fault hete but you are unwilling to assist in the matter?
Bottomline is you have taken money from my bank account and have not given me what I payed for. Are you then not *****ing from me? This is the 3rd time that this has happened and every time there is another reason why you “can’t help”.
This is unacceptable Vodacom!! Just give me back my money or allocate my purchase?
ME
Marelize E's update19 Jun 2021, 16:56
Reviewer Update
Dear Vodacom team
You have contacted me regarding the issue, then contacted my father (for some unknown reason that the customer care person was for some reason not allowed to tell me why). The call was at approximately 09:00, my father stated all the necessary information asked by the customer care person and stated clearly that he is aware of the issue and that you must please assist me. Whereafter you wanted more details and my father requested to be called back in 5min. You called back at about 15:00 in the afternoon and he did not accept the call due to them having guests.
I then received an email from customer care wherein they stated that my father should call them back or I should visit the self help channels. How can you expect of my father to call you as you still do not want to inform him why you need all of this information from him??
Vodacom is at fault hete but you are unwilling to assist in the matter?
Bottomline is you have taken money from my bank account and have not given me what I payed for. Are you then not *****ing from me? This is the 3rd time that this has happened and every time there is another reason why you “can’t help”.
This is unacceptable Vodacom!! Just give me back my money or allocate my purchase?
You have contacted me regarding the issue, then contacted my father (for some unknown reason that the customer care person was for some reason not allowed to tell me why). The call was at approximately 09:00, my father stated all the necessary information asked by the customer care person and stated clearly that he is aware of the issue and that you must please assist me. Whereafter you wanted more details and my father requested to be called back in 5min. You called back at about 15:00 in the afternoon and he did not accept the call due to them having guests.
I then received an email from customer care wherein they stated that my father should call them back or I should visit the self help channels. How can you expect of my father to call you as you still do not want to inform him why you need all of this information from him??
Vodacom is at fault hete but you are unwilling to assist in the matter?
Bottomline is you have taken money from my bank account and have not given me what I payed for. Are you then not *****ing from me? This is the 3rd time that this has happened and every time there is another reason why you “can’t help”.
This is unacceptable Vodacom!! Just give me back my money or allocate my purchase?