EG
Elizabeth G

1 reviews | Active since Feb 2015

17 Feb 2015, 08:27

Vodacom deducts money despite cancelling contract

I entered a Vodacom contract through Elite Mobile. The arrangement was that if I send the phone back within the specified time, the contract will be null and void. I returned the phone within the specified time - and still Vodacom made three deductions from my account over 4 months amounting to over R400. Despite several calls to Elite Mobile and more calls to Vodacom, a visit to the Vodacom Customer Care Centre in Port Elizabeth and two emails I have not received any response on when I will be refunded.

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2015, 09:28
Official
Hello Bettieg,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team