Vodacom deducts airtime advance which was not taken

Item: Vodacom
Rating: 1
Author: Maureen Machitje-Ntoi

I recharged with R29 airtime. Thereafter I receive a message that R12.10 has been deducted from my airtime to repay airtime advance which I have never taken. This is not the first time this has happened. This is honestly frustrating and makes me wonder if our accounts are safe in your hands.

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Replies (1)

Vodacom's replyOfficial

23 Apr 2025, 08:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Apr 2025, 08:16

Official