EM
Elsie M
1 reviews | Active since Sept 2017
29 May 2019, 17:05
Vodacom deductions made
I have recently discovered when I went to upgrade my data account that I have been billed by vodacom for data Mymeg 250MBB for the past two years which I have never used and have not agreed to. I contacted the service desk and send from one desk to another without any satisfaction . I have since realised that from January after quering this no deductions have been made however I was assured that all the monies that were deducted would be reimbursed till date nothing is forthcoming. I would appreciate a call from this service provider to assist with this matter
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Replies (2)
Vodacom's replyOfficial
29 May 2019, 18:24 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 May 2019, 18:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 May 2019, 19:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 May 2019, 19:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,