PT
Paul T

1 reviews | Active since Jun 2020

08 Apr 2024, 06:13

VODACOM DEDUCTING OUT OF DATA BUNDLES FROM MY AIRTIME WHEN I AM NOT USING THE PHONE AND HAVE NO DATA ON THE PHONE

Once again I receive a sms this morning from Vodacom to say that this month to date R20.20 has been deductedto date for out of data bundles. I have no contract with Vodacom , I am purely prepaid/ topup for airtime and data. Vodacom deducts out of data bundles from my airtime when I don't have any data on my phone. I am still waiting for Vodacom to sort out my out of data bundles for March, Vodacom deducted R37.22 for out of data bundles when I don't even have data on my phone. The deductions are done at night/early morning when I am not using the phone and it is being recharged. Vodacom themselves don't know why this happening. I am an ex Vodaphone customer from the UK and I never had any problem with them, but here Vodacom in South Africa it's a different story. Once again welcome to South Africa, Vodacom another dishonest and incompetant company.

0
Replies (2)
Vodacom
Vodacom's reply08 Apr 2024, 10:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

PT
Paul T's update08 Apr 2024, 11:12
Reviewer Update
Ad expected received nothing but incompetency and total disrespect from Vodacom. Suddenly now Vodacom is telling me a different story. I have out of data bundles deducted from my airtime even though I have no internet data. Vodacom refunded me previously the out of data bundles. Now today a different story.
I bring foreign currency into this country every month but as typical in South Africa I receive total disrespect and incompetency.
VODACOM SOUTH AFRICA NOTHING BUT DISHONESTY AND DISREPECT.